Reviews & Ratings
Leave an honest review, understand how average ratings work, and report reviews that break the rules.
How ratings and reviews work
Any Stitch user can leave a 1-5 star rating and a written review for a place, with optional photos. Reviews are public and appear on the place's profile along with the reviewer's name, so other users can see them before deciding whether to visit or contact the business.
A place's average rating is calculated from all the individual ratings it has received. The review count next to the rating tells you how many reviews that average is based on — a place with very few reviews can have an average that shifts a lot with each new one.
A Stitch-native rating/review is always shown separately from Google's own rating for a Google-backed place — they are never combined into one number. See "How Google's rating is different" below.
How to leave a review
- Open the place profile and scroll to the Reviews section.
- Tap Write a Review.
- Choose a star rating, and, optionally, add written comments and up to 6 photos about your experience.
- Submit — your review appears on the place's profile and counts toward its average rating.
Editing or deleting your review
You can have one review per place. Tap Edit your review from the place profile to change your rating, text, or photos — this updates your existing review rather than creating a second one. You can delete your own review at any time; this cannot be undone.
Write honest reviews
Reviews should reflect a genuine experience with the business. Don't review a place you've never actually dealt with, post multiple reviews for the same place from accounts you control, accept payment or another incentive for a positive review without disclosing it, or coordinate with others to inflate or deflate a rating. Business owners may not post fake reviews of their own business or dishonest reviews of a competitor, and cannot review their own business.
Honest, specific reviews are the most useful to other users and to the business itself — they help good businesses build trust and give owners real feedback to act on.
Moderation and reporting
If you see a review that looks fake, is abusive, harasses the business or another user, or otherwise breaks our Community Guidelines or Places Business Terms, you can report it from the review itself. A place's verified owner or manager can hide a reported review, but can never edit its rating, text, or photos — only Stitch can restore a review a business has hidden. Business owners cannot delete a customer's review themselves outside that moderation flow — legitimate complaints about specific reviews should be reported for Stitch to evaluate, not resolved by removing negative feedback unilaterally.
How Google's rating is different
Some places on Stitch are backed by data from Google Places and Google Maps. For those places, Google's own average rating and review count may also be shown, provided by Google and displayed with attribution to Google — those are not reviews submitted through Stitch, and Stitch does not generate, edit, or moderate them. If you notice a problem with a Google-sourced rating or review, it should be reported to Google directly rather than through Stitch — see Photos & Street View for the same distinction on Google-sourced photos.