stitch/ Refund PolicyRefund Policy
Cancellations and refunds for Stitch Plus.
Stitch Plus is a monthly subscription
Stitch Plus is a monthly digital subscription that removes ads from your Stitch account while it is active. It costs $3.99 per month. Eligible new subscribers get a 7-day free trial — no charge occurs until the trial ends, and canceling during the trial means you are never billed. Because it is a recurring digital subscription, billing after any trial happens at the start of each monthly period.
Cancelling your subscription
You can cancel Stitch Plus at any time. Cancelling stops future renewals so you will not be charged again, but it does not automatically refund a billing period you have already paid for. After you cancel, Stitch Plus normally remains active until the end of the current paid billing period, and then ads return.
Web subscription refunds (Stripe)
Refund requests for web subscriptions are handled through Stripe, our web payment provider, in accordance with Stripe's policies and applicable law. If you believe you are entitled to a refund for a web subscription, contact us at support@stitchmessaging.com and we will help you with the request.
Android refunds (Google Play)
If you subscribed on Android, your subscription is processed by Google Play. Refund requests for Android subscriptions are handled by Google Play according to its refund policies. You can request a refund and manage your subscription directly through your Google Play account.
iPhone / App Store
If you subscribed on iPhone, your subscription is processed by the App Store. Refund requests for App Store subscriptions are handled by Apple according to its refund policies. You can request a refund and manage your subscription directly through your Apple account.
Contact us
If you have any questions about cancellations or refunds, contact us at support@stitchmessaging.com. Please include the email address or Stitch username associated with your account so we can help you quickly.