Voice & video calls
How to place one-to-one and group calls on Stitch, use the in-call controls, and solve the most common audio, video, and connection problems.
Starting a call
Stitch calls run over your internet connection, so they are free to place wherever you have data or Wi-Fi. To start a call, open a contact or a chat and choose the voice or video call option. The other person receives an incoming call they can accept or decline. One-to-one voice and video calls are available on both the mobile apps and the web app.
The first time you call, your device may ask permission to use the microphone and camera. Stitch needs microphone access for voice calls and both microphone and camera access for video calls, so allow these when prompted. If you declined earlier, you can re-enable the permissions in your device or browser settings.
Controls during a call
While you are on a call, a set of controls lets you manage it without leaving the screen. You can mute and unmute your microphone, turn your camera on or off, and switch between the front and back camera on a phone. Ending the call is a single tap, and you can return to a chat to send a message mid-call if you need to share something.
Calls are designed to connect quickly and to recover when your network changes, such as moving from Wi-Fi to mobile data. If your connection dips, Stitch tries to keep the call going and restore quality once the network steadies, rather than dropping you immediately.
Group calls
Group calls let more than two people talk at once and are available on supported mobile clients. A group call behaves like a live room: people can join, leave, and rejoin while the call stays active, so the call does not end just because one person steps away. This makes group calls suited to casual, ongoing conversations rather than a strict two-party connection.
When you join a group call you get the same core controls — mute, camera on or off, and leave. Because anyone in the group can join while the call is live, treat a group call as a shared space with the people in that group.
Privacy during calls
Calls use standard real-time transport security, including WebRTC and LiveKit transport protections such as TLS and DTLS-SRTP where applicable. Stitch does not record or store the audio or video of your calls. Live media passes through media infrastructure only to connect the people on the call, and it is not kept afterward.
As with the rest of Stitch, calling uses standard encryption rather than end-to-end encryption. If a call involves someone behaving abusively, you can end the call, block the person, and report them from the app.
Fixing common call problems
Most call issues come down to permissions or the network. If the other person cannot hear you, check that your microphone is not muted in the call and that Stitch has permission to use the microphone. If your video does not appear, confirm camera permission is granted and that another app is not already using the camera.
- Choppy audio or video usually means a weak connection — move closer to your router or switch between Wi-Fi and mobile data.
- If a call will not connect, check that you have a working internet connection and that the app is up to date.
- Close other apps that may be using the camera or microphone, then try the call again.
- On the web, make sure your browser has permission to use the microphone and camera for the Stitch site.
- If problems persist, sign out and back in, or restart the app, and contact support if it still does not work.